This Data Protection Policy explains how Lydia Taylor Floristry collects, uses, stores, and protects your personal information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

What We Collect

We may collect and process the following types of personal data:
 

• Name

• Contact information (email address, phone number)

• Wedding or event date and venue details

• Floral preferences and design details

• Payment and invoicing information

• Communication history (e.g. emails, messages, order notes)

 

How We Collect Your Personal Data

 

We collect personal data when you:

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• Make an enquiy via email, website or social media

• Book our floristry services

• Provide information to help us fulfil your order

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Why We Collect Your Personal Data

 

We collect your data to:

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• Deliver floristry services you have requested

• Respond to your enquiries and manage our business operations

 

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How We Store and Protect Your Data

We are committed to keeping your personal data secure. We take appropriate technical and organisational measures to protect it including:
 

• Password-protected devices and email accounts

• Secure cloud-based storage for digital files

• Locked storage for any physical paperwork

• Limited access to data by authorised personnel only

We do not sell or rent your personal data.
 

Your Rights

You have rights under UK data protection laws, including the right to:
 

• Access the personal data we hold about you

• Request correction of incorrect or outdated data

• Request deletion of your data (when legally possible)

• You can do this by emailing lydia@lydiataylorfloristry.co.uk

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Complaints

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If you consider that Lydia Taylor Floristry has infringed data protection legislation, you have the right to complain to us and to the Information Commissioner's Office (ICO).

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• Please submit a complaint via email to lydia@lydiataylorfloristry.co.uk

• If you are making a complain on behalf of someone else, we have to check that you are authorised to do so

• Your complaint will be acknowledged within 30 days and investigated without undue delay

• We will keep you informed of the progress of the investigation, and will keep a record of your complaint and our investigation

• We will let you know the outcome of our investigation and what actions we have taken to resolve your complaint

• We will review our processes to see if there is anything we need to learn or improve on.

• If you are unhappy with the outcome, you have the right to complain to ICO. You have the right to do this at any point, you do not need to wait for our review before you contact the ICO.

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Cookies and Website Usage

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